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Xref: sserve comp.unix.misc:10524 comp.unix.pc-clone.32bit:5142 comp.unix.bsd:13081 comp.windows.x.i386unix:5815 biz.sco.general:9345 Newsgroups: comp.unix.misc,comp.unix.pc-clone.32bit,comp.unix.bsd,comp.windows.x.i386unix,biz.sco.general Path: sserve!newshost.anu.edu.au!munnari.oz.au!news.Hawaii.Edu!ames!agate!usenet.ins.cwru.edu!news.csuohio.edu!babbage.cba.csuohio.edu!thx1139 From: thx1139@babbage.cba.csuohio.edu (tim werner) Subject: Re: SCO market share Message-ID: <1993Dec15.015758.17502@news.csuohio.edu> Sender: news@news.csuohio.edu (USENET News System) Organization: Cleveland State University, Cleveland, Ohio References: <2ec989$knu@vanbc.wimsey.com> <2efuku$4vj@rhombus.cs.jhu.edu> <9312142221.aa02201@fags.stonewall.demon.co.uk> Date: Wed, 15 Dec 1993 01:57:58 GMT Lines: 24 In article <9312142221.aa02201@fags.stonewall.demon.co.uk> nigel@stonewall.demon.co.uk (Nigel Whitfield) writes: >Well, as the editor of a computer magazine, I wouldn't begin to >consider producing the magazine on a non-commercial platform. There is >great free software out there, but if anything goes wrong at a >critical moment, I have to know that I can ring someone up and get >them to sort it out. You mean ring them up and get assigned a problem report #. Support is a good thing when they already know about your problem and can give you a work-around and send you a patch tape or new rev, but it doesn't always work that way. Sometimes they tell you they will have to pass the problem to one of the 'experts', and call you back later. Sometimes you call support and the only thing that happens is that you end up explaining to some dummy how the software is supposed to work. :-( Sometimes they never solve the problem. Just because they are charging you money to hold your hand doesn't make them any smarter than you. Or does it? :-) At least when you have the source there's a chance you, or someone on the net, can figure it out.