*BSD News Article 25096


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From: wayne@backbone.uucp (Wayne Schlitt)
Subject: Re: SCO market share
In-Reply-To: nigel@stonewall.demon.co.uk's message of Thu, 16 Dec 1993 09: 32:11 +0000
Message-ID: <WAYNE.93Dec17083053@backbone.uucp>
Sender: wayne@backbone (Wayne Schlitt)
Reply-To: tssi.com!backbone!wayne
Organization: The Backbone Cabal
References: <2efuku$4vj@rhombus.cs.jhu.edu> <9312142221.aa02201@fags.stonewall.demon.co.uk>
	<1993Dec15.015758.17502@news.csuohio.edu>
	<9312160932.aa05151@fags.stonewall.demon.co.uk>
Date: Fri, 17 Dec 1993 14:30:53 GMT
Lines: 44

In article <9312160932.aa05151@fags.stonewall.demon.co.uk> nigel@stonewall.demon.co.uk (Nigel Whitfield) writes:
> In article <1993Dec15.015758.17502@news.csuohio.edu> thx1139@babbage.cba.csuohio.edu (tim werner) writes:
> >
> >At least when you have the source there's a chance you, or someone on
> >the net, can figure it out.
> 
> I'm the editor of a magazine. Not a C programmer. Whatever platform
> we're using, I want the operating system to work and not fall over at
> a time when a couple of hours delay will cost us thousands of pounds.
> 
> The economics of the business demand that you have come-back on
> support.

  err, umm, if support is so critical for you, why don't you *pay* for
it?  If you buy your Linux distribution from say Yggdrasil you get a
1-900 number for installation support, and a list of people and places
that will do more extensive support.  If you are really hot on
support, you could hire someone to do in house support.  It is all a
matter of how critical you think support is.


  I know of one business that sells it's $35,000 software package on,
among other systems, netBSD.  At that price, the customers expect
things to *work*.  They really don't care if the version of YP that
USL got from sun is buggy, and that Dell, or whoever doesn't think
that they can fix it.  They can simply charge $1500 per copy of
"supported NetBSD" and then use that money to hire someone full time
to support the system.  Believe me, the support they have to do with
NetBSD is less than most other commercial OS's that they use.  This
comes out to be a big win all the way around.


  Now, you would be crazy to just drop your critical package onto an
untested OS, commercial or free.  You would also be crazy to just
write off gcc, Linux, or perl just because it is "free" software.  You
need to try these systems and *see* if the work well for you.  Then
phase them in as you feel comfortable.  The business I referred to
above uses many non-commercial packages simply because no commercial
packages support everything they needed to do.  Yacc just couldn't
handle the size of the grammars, so Bison was used instead.  Gcc still
supports the 68000, and HP's compilers don't.


-wayne