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Xref: sserve comp.unix.misc:10604 comp.unix.pc-clone.32bit:5193 comp.unix.bsd:13133 comp.windows.x.i386unix:5949 biz.sco.general:9532 Path: sserve!newshost.anu.edu.au!munnari.oz.au!news.Hawaii.Edu!ames!agate!howland.reston.ans.net!europa.eng.gtefsd.com!MathWorks.Com!uhog.mit.edu!news.mtholyoke.edu!jbotz From: jbotz@mtholyoke.edu (Jurgen Botz) Newsgroups: comp.unix.misc,comp.unix.pc-clone.32bit,comp.unix.bsd,comp.windows.x.i386unix,biz.sco.general Subject: Re: SCO market share Date: 20 Dec 1993 19:00:59 GMT Organization: Mount Holyoke College Lines: 45 Message-ID: <2f4spb$lcq@slab.mtholyoke.edu> References: <2efuku$4vj@rhombus.cs.jhu.edu> <9312142221.aa02201@fags.stonewall.demon.co.uk> <hastyCI38BF.1on@netcom.com> <9312170856.aa01663@fags.stonewall.demon.co.uk> NNTP-Posting-Host: orixa.mtholyoke.edu In article <9312170856.aa01663@fags.stonewall.demon.co.uk>, Nigel Whitfield <nigel@stonewall.demon.co.uk> wrote: >In article <hastyCI38BF.1on@netcom.com> hasty@netcom.com (Amancio Hasty Jr) writes: >>We no longer support that version; better yet we no longer support >>that product. Or, how about 4 week turn around to just tell you >>that they receive your problem statement and yes they have given it >>a lot of thought and will in the future get back to you. > >No. No bells rung there, thanks. If I got support like that, I'd tell >people where to stick it and change to an OS where I could get >sensible responses. God damn it, Nigel, you're spewing rhetoric but not responding to any of the counter-arguments people have been presenting or answering the questions inevitably raised by your assertions... o Who is your vendor? Most of the people reading this group have had long years of experience dealing with vendor support, and have all experienced no end of frustrations with it. If your claims about instant turn-around are true we'll probably all buy from the same guys as you do tomorrow. o Does your vendor reimburse you for business lost due to downtime? You keep implying this by saying that the reason you prefer a commercial OS is because you can't afford to be down for a few hours. We're not all publishers, but there are many other business that have even higher costs associated with down-time (banks and traders, for example.) > How exactly would this be better if I had source > code and an unsupported OS? If you had an unsupported OS things would be worse. But a free OS isn't automatically unsupported... in the contrary, you get many levels of support, depending on how much you want to pay. Pay nothing and you get some support from the Net, but not enough for many of us who use systems in production. But if you pay what you would pay to your vendor to a third-party contract support company, and you'll get a level of support that many of us believe to be far supperior to what you'll get from the typical vendor. You have said nothing to convince anyone of the contrary. -- Jurgen Botz, jbotz@mtholyoke.edu | ``Accountability is the price of openness'' South Hadley, MA, USA | - Daniel Geer