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Newsgroups: comp.unix.bsd Path: sserve!manuel!munnari.oz.au!uunet!unislc!erc From: erc@unislc.uucp (Ed Carp) Subject: Re: USL's Pieper profiled in UNIXWorld (selections) X-Newsreader: Tin 1.1 PL4 References: <Aug09.201214.62367@yuma.ACNS.ColoState.EDU> Message-ID: <1992Aug10.225757.139@unislc.uucp> Organization: Unisys Corporation SLC Date: Mon, 10 Aug 1992 22:57:57 GMT Lines: 30 barnesdo@CS.ColoState.EDU (douglas barnes) writes: : Let's ask Bill and Linus what kind of support they might provide for a : cool $3 mil... I bet it would be a damned sight better than what : we're getting now, and the product would be better to begin with. There's lots of folks working on linux (me being one of them) that would dearly love to get paid for what we are doing for free - simply because linux is available, and we can play with it - and what good is playing with it if you can't fix the bugs? :) : In the case of AT&T/USL, I'm sure that they spend far more than 2/3 or 8/9 : on irrelevant overhead. That's just the point. They, like the saurian : companies studied in MMM are bogged down in tar. The companies that will : succeed in the future are the ones who can reduce the b.s. while delivering : products and services of high quality at low cost. This may be by striking : a middle road between the bloated monoliths and the user-supported : software, but it could also emerge as a pay-for-service outgrowth of : user-supported software. Look at Cygnus Support. Those guys are making big $$$, and there's plenty of room out there for good support organizations. Why? Because most companies look at support as something they *have* to do, and so don't do it very well. Treating support people like shit doesn't help them, like expecting them to produce "piecemeal". :( -- Ed Carp, N7EKG erc@apple.com 801/538-0177 "This is the final task I will ever give you, and it goes on forever. Act happy, feel happy, be happy, without a reason in the world. Then you can love, and do what you will." -- Dan Millman, "Way Of The Peaceful Warrior"