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From: scott@csustan.csustan.edu (Scott Falke)
Subject: Re: APC SmartUPS series serial-port protocol anyone?
Message-ID: <1994Nov3.012516.8955@csustan.csustan.edu>
Sender: scott@csustan.csustan.edu
Organization: CSU Stanislaus
References: <CMETZ.94Oct30051603@itchy.inner.net> <SRA.94Oct30162124@rurha-pente.epilogue.com> <CMETZ.94Oct30192816@itchy.inner.net>
Date: Thu, 3 Nov 94 01:25:16 GMT
Lines: 44
In article <CMETZ.94Oct30192816@itchy.inner.net> cmetz@inner.net (Craig Metz) writes:
>In article <SRA.94Oct30162124@rurha-pente.epilogue.com> sra@epilogue.com (Rob Austein) writes:
>
> We've talked to several of the UPS vendors about this over the last
> few years. Summary (my opinions only, lawyers need not read this):
>
>> APC:
>> Consistantly unhelpful and usually downright obnoxious. Seriously
>> inflated view of their own importance, ....
*
>> Tripp Lite:
>> Disappointing.
*
>> Upsonic:
>> Completely willing to discuss technical details over the phone,
*
> Another BIG recommendation is Best Power. Their FerrUPS models are
>pretty much the best UPSs on the market, though they aren't cheap.
*
{*snip)
Lawyers read this:
Excuse me? Best? You've GOT to be kidding! They have the
aboslute worst field installation and service people in the
world. Got several of their 10kVA single-phase UL-labelled
models and their 'factory-trained experts' were COMPLETELY
incompetant at ANYTHING that vaguely resembled Code
compliance. And for service, the 'premium' batteries were
absolute shit. We've had failures of semi's, magnetics,
batteries, and switches too. They couldn't troubleshoot at
the component level if you held a knife to their throat.
Response time sucked the biggest of the big. And try to
get schematics for their crap.... Their line-side
harmonics should get an award for all-time highs. And
noisy?? These guys will drive you to drink. Not too
perfeshunal...
Haven't used every UPS there is, and mind you, this was ~5-6
years ago, but I know a progrma that will disqualify their
bids in a heartbeat.
-substation scott