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Xref: sserve comp.os.linux.development:18559 comp.os.linux.misc:28673 comp.os.386bsd.questions:14194 comp.os.386bsd.misc:3939 sci.electronics:83112 Newsgroups: comp.os.linux.development,comp.os.linux.misc,comp.os.386bsd.questions,comp.os.386bsd.misc,sci.electronics Path: sserve!newshost.anu.edu.au!harbinger.cc.monash.edu.au!bunyip.cc.uq.oz.au!munnari.oz.au!hpg30a.csc.cuhk.hk!news.hk.net!howland.reston.ans.net!news.moneng.mei.com!uwm.edu!lll-winken.llnl.gov!csustan!scott From: scott@csustan.csustan.edu (Scott Falke) Subject: Re: APC SmartUPS series serial-port protocol anyone? Message-ID: <1994Nov3.012516.8955@csustan.csustan.edu> Sender: scott@csustan.csustan.edu Organization: CSU Stanislaus References: <CMETZ.94Oct30051603@itchy.inner.net> <SRA.94Oct30162124@rurha-pente.epilogue.com> <CMETZ.94Oct30192816@itchy.inner.net> Date: Thu, 3 Nov 94 01:25:16 GMT Lines: 44 In article <CMETZ.94Oct30192816@itchy.inner.net> cmetz@inner.net (Craig Metz) writes: >In article <SRA.94Oct30162124@rurha-pente.epilogue.com> sra@epilogue.com (Rob Austein) writes: > > We've talked to several of the UPS vendors about this over the last > few years. Summary (my opinions only, lawyers need not read this): > >> APC: >> Consistantly unhelpful and usually downright obnoxious. Seriously >> inflated view of their own importance, .... * >> Tripp Lite: >> Disappointing. * >> Upsonic: >> Completely willing to discuss technical details over the phone, * > Another BIG recommendation is Best Power. Their FerrUPS models are >pretty much the best UPSs on the market, though they aren't cheap. * {*snip) Lawyers read this: Excuse me? Best? You've GOT to be kidding! They have the aboslute worst field installation and service people in the world. Got several of their 10kVA single-phase UL-labelled models and their 'factory-trained experts' were COMPLETELY incompetant at ANYTHING that vaguely resembled Code compliance. And for service, the 'premium' batteries were absolute shit. We've had failures of semi's, magnetics, batteries, and switches too. They couldn't troubleshoot at the component level if you held a knife to their throat. Response time sucked the biggest of the big. And try to get schematics for their crap.... Their line-side harmonics should get an award for all-time highs. And noisy?? These guys will drive you to drink. Not too perfeshunal... Haven't used every UPS there is, and mind you, this was ~5-6 years ago, but I know a progrma that will disqualify their bids in a heartbeat. -substation scott