Return to BSD News archive
Xref: sserve comp.os.386bsd.misc:4951 comp.os.linux.misc:33683 comp.os.os2.advocacy:74947 Newsgroups: comp.os.386bsd.misc,comp.os.linux.misc,comp.os.os2.advocacy Path: sserve!newshost.anu.edu.au!munnari.oz.au!spool.mu.edu!howland.reston.ans.net!gatech!newsfeed.pitt.edu!uunet!xnet!quake.xnet.com!vpnet!tellab5!lentz From: lentz@tellabs.com (Jim Lentz LBC 8343) Subject: Re: Linux thoroughly insulted by Infoworld! Message-ID: <1995Jan20.150305.22942@tellab5.tellabs.com> Sender: news@tellab5.tellabs.com (News) Nntp-Posting-Host: tellab1 Organization: Tellabs, Lisle, IL References: <3fk4hi$iu8@solaris.cc.vt.edu> <1995Jan19.015527.16465@cs.cornell.edu> <3fm171$hes@ivory.lm.com> Date: Fri, 20 Jan 1995 15:03:05 GMT Lines: 39 In article <3fm171$hes@ivory.lm.com> peterb@telerama.lm.com (Peter Berger) writes: >In article <1995Jan19.015527.16465@cs.cornell.edu>, >Matt Welsh <mdw@cs.cornell.edu> wrote: >>In article <3fk4hi$iu8@solaris.cc.vt.edu> mmead@goof.com (matthew c. mead) writes: >>If you're a big compaNY and one of Sun or BSDI's major customers, >>maybe you can call them up and get results quickly---but this isn't always >>the case. > >You're completely, utterly, and didactically wrong. > >We are a BSDI customer. Not a "major" one, we only have a few systems. I >have called them on weekends. I have called them at 7 pm Pacific time. And >I have yet to have to wait more than six hours for a callback, and that's if >I call at night on a Sunday. If I call during business hours, I'm usually >on the phone and my problem is resolved within 10 minutes. > >I've installed, and used, Linux, and relying of LoseNet for mission >critical support is about as wise as relying on the Little Rascals as >your fire department. > >That's not saying that Linux people on the net aren't nice. It's saying that >you get what you pay for. > >>The companies that I have worked for have sometimes had this >>clout, and other times have had no luck in getting problems resolved >>in a reasonable amount of time. I would argue that the variance in turnaround >>time for fixing Linux problems is somewhat less. > >I would argue that you're a raving loon. > The last time I called Sun it took almost 24 hours for a call back. This was on a weekday during normal business hours. By the time they called back I had the problem resolved. We are a relatively big customer of theirs. -- Jim Lentz (lentz@tellabs.com) These opinions are mine (maybe) and not those of my employer.