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Xref: sserve comp.os.386bsd.misc:4965 comp.os.linux.misc:33753 comp.os.os2.advocacy:75138 Path: sserve!newshost.anu.edu.au!harbinger.cc.monash.edu.au!bunyip.cc.uq.oz.au!munnari.oz.au!uunet!news.mathworks.com!news.duke.edu!godot.cc.duq.edu!hudson.lm.com!ivory.lm.com!not-for-mail From: peterb@telerama.lm.com (Peter Berger) Newsgroups: comp.os.386bsd.misc,comp.os.linux.misc,comp.os.os2.advocacy Subject: Re: Linux thoroughly insulted by Infoworld! Date: 19 Jan 1995 10:41:21 -0500 Organization: Telerama Public Access Internet, Pittsburgh, PA USA Lines: 34 Message-ID: <3fm171$hes@ivory.lm.com> References: <950116203411@lambada> <1995Jan18.214037.6088@cs.cornell.edu> <3fk4hi$iu8@solaris.cc.vt.edu> <1995Jan19.015527.16465@cs.cornell.edu> NNTP-Posting-Host: ivory.lm.com In article <1995Jan19.015527.16465@cs.cornell.edu>, Matt Welsh <mdw@cs.cornell.edu> wrote: >In article <3fk4hi$iu8@solaris.cc.vt.edu> mmead@goof.com (matthew c. mead) writes: >If you're a big compaNY and one of Sun or BSDI's major customers, >maybe you can call them up and get results quickly---but this isn't always >the case. You're completely, utterly, and didactically wrong. We are a BSDI customer. Not a "major" one, we only have a few systems. I have called them on weekends. I have called them at 7 pm Pacific time. And I have yet to have to wait more than six hours for a callback, and that's if I call at night on a Sunday. If I call during business hours, I'm usually on the phone and my problem is resolved within 10 minutes. I've installed, and used, Linux, and relying of LoseNet for mission critical support is about as wise as relying on the Little Rascals as your fire department. That's not saying that Linux people on the net aren't nice. It's saying that you get what you pay for. >The companies that I have worked for have sometimes had this >clout, and other times have had no luck in getting problems resolved >in a reasonable amount of time. I would argue that the variance in turnaround >time for fixing Linux problems is somewhat less. I would argue that you're a raving loon. -- ...................................................................... Peter G. Berger, Esq. Telerama Public Access Internet, Pittsburgh Internet: peterb@telerama.lm.com Phone: 412/481-3505 Fax: 412/481-8568 http://www.lm.com/~peterb