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From: entropy@virek.mednet.net (Lawrence Foard)
Newsgroups: comp.os.386bsd.misc,comp.os.linux.misc,comp.os.os2.advocacy
Subject: Re: Linux thoroughly insulted by Infoworld!
Date: 19 Jan 1995 17:37:09 GMT
Organization: Eastern entropics unlimited
Lines: 65
Message-ID: <3fm805$ae7@nkosi.well.com>
References: <950116203411@lambada> <1995Jan18.214037.6088@cs.cornell.edu> <3fk4hi$iu8@solaris.cc.vt.edu>
NNTP-Posting-Host: magnet.mednet.net
In article <3fk4hi$iu8@solaris.cc.vt.edu>,
matthew c. mead <mmead@goof.com> wrote:
> Catch a clue. You're in school, you have the time to play around with
>it all you want.
Actually I graduated quite a while ago :)
>If you'd ever been in industry, you would know the need for
>product support.
I totally agree, I couldn't live without the superior product support
available for Linux. I can actually get coherent answers to questions
without going through 20 levels of voice mail and listening to "all
our operators are busy" for hours on end...
>Can you call Linus and say, "My serial port isn't working
>right. What do I do?" No.
But I can post on the newsgroup and get an answer.
>Can you call up Sun, or BSDI and do the same?
>Yes.
Start:
"All our operators are busy we may get to you sometime"
5 minutes.
"Can I have tech support"
"All our techs are busy please wait a long time, you might as well
go take a crap."
10 minutes
"Tech support Martha speaking?"
"Yes can you please help me with me XJ1120Q serial port"
"hmmm.. Never heard of it, if its over 1 year old you will have to
call our Phoenix office 912-444-5555"
if("Phoenix Laundry and dry cleaning")
say "sorry wrong number"
goto start
start2:
"You have reached the Phoenix unsupported boards division"
"If your calling from a fortune 500 company press 1 now, otherwise stay
on the line and we might talk to you sometime"
"Phoenix unsupported boards division Mike speaking"
"I have an XJ11.."
"Sorry wrong department"
[elevator music]+"your call isn't really important to us,but please hold
anyways"
"Hi this is Freds voice mail I'm out golfing but might listen to it
sometime next week. Press 0 to go back to the operator"
(press 0)
goto start2
Do you have any idea how many times I've gone through the above to get
service on hardware?
>Mission-critical applications need to have a supported OS. And for
>industry, on the net, donated help is not an option.
I'd rather post than spending all day on the phone. Infact I'd rather
fix the problem my self (of course thats not an option with most
commercial software).
--
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