Return to BSD News archive
Xref: sserve comp.os.386bsd.misc:4973 comp.os.linux.misc:33763 comp.os.os2.advocacy:75164 Newsgroups: comp.os.386bsd.misc,comp.os.linux.misc,comp.os.os2.advocacy Path: sserve!newshost.anu.edu.au!harbinger.cc.monash.edu.au!yarrina.connect.com.au!news.mira.net.au!news.netspace.net.au!serval.net.wsu.edu!netnews.nwnet.net!oracle.pnl.gov!osi-east2.es.net!lll-winken.llnl.gov!ames!hookup!newshost.marcam.com!news.mathworks.com!udel!gatech!howland.reston.ans.net!ix.netcom.com!netcom.com!tporczyk From: tporczyk@netcom.com (Tony Porczyk) Subject: Re: Linux thoroughly insulted by Infoworld! Message-ID: <tporczykD2o48C.KEt@netcom.com> Organization: NETCOM On-line Communication Services (408 261-4700 guest) References: <950116203411@lambada> <1995Jan18.214037.6088@cs.cornell.edu> <3fk4hi$iu8@solaris.cc.vt.edu> <PTAIPALE.95Jan19172215@pc139_92.trs.ntc.nokia.com> Date: Thu, 19 Jan 1995 19:45:48 GMT Lines: 30 ptaipale@pc139_92.trs.ntc.nokia.com (Pekka J Taipale) writes: > matthew c. mead writes: >> If you'd ever been in industry, you would know the need for product >> support. > I can post a message in news. I might get a quick, written answer, > which is much better than a phone call anyway. True, but please remember that USENET support is self-selecting, that is, you may receive 20 replies to one problem and none to another. It is totally volunteer-based, and you can't _demand_ it, which is what many managers want as a psychological assurance. > Mail-based support is usually much better (perhaps the most stupid > support persons don't know how to read mail, so they can't screw that > up). I used to work in tech support for a major software company. We _encouraged_ our customers to use email once the initial call was logged. That way we could get all the info we needed in a precise way (including any necessary debug dumps, etc.), and we could respond in kind. The convenience factors are too obvious to discuss. t. ----------------------------------------------------------------------- Tony Porczyk * tporczyk@netcom.com * home page under construction GCS/ED/B d++ H- s++:+ !g p? a? w+ v++(---) C++ UL++++$ P+ L++$ 3+ E--- N++ W-- M- po---(+) Y+ t+@ 5-- R- D- !e>e+ u*(---) h* f+ r+++(*)+++(*)> -----------------------------------------------------------------------