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Xref: sserve comp.unix.sysv386:23733 comp.windows.x:45166 comp.os.linux:10014 comp.unix.bsd:5058 comp.os.mach:2145 comp.sys.ibm.pc.misc:21548 comp.sys.ibm.pc.hardware:31180 Path: sserve!manuel!munnari.oz.au!uunet!noc.near.net!hri.com!snorkelwacker.mit.edu!thunder.mcrcim.mcgill.edu!broue.rot.qc.ca!captain From: captain@broue.rot.qc.ca (Andrew Webster) Newsgroups: comp.unix.sysv386,comp.windows.x,comp.os.linux,comp.unix.bsd,comp.os.mach,comp.sys.ibm.pc.misc,comp.sys.ibm.pc.hardware Subject: Re: Free software and the future of support for Diamond products Message-ID: <1hnVwv#B7dZHy=captain@broue.rot.qc.ca> Date: 14 Sep 92 12:43:31 GMT References: <1992Sep13.212239.13844@fcom.cc.utah.edu> Organization: Groupe de Recherche Operationnelle en Telecommunication (ROT) Lines: 44 X-Newsreader: Tin 1.1 PL4 phil@news.ccutah.edu (Phillip Neiswanger) writes: : harp@netcom.com (Gregory O. Harp) writes: : : terry@cs.weber.edu (A Wizard of Earth C) writes: : : : : > If they aren't willing to open the box to check for documentation, : : >what makes you think they're going to take an opened box back when the : : >board isn't documented or is defective? : : : : Yeah, but what video card company (or SCSI card company, or sound card : : company, or ...) packages technical docs with their product? None : : that I've seen... : : : : [ remaining text deleted ] : : It's even worse when companies won't give out any information. My ATI VGA : Wonder was one of those cards that info. was impossible to get. I don't know : if ATI policy has changed, but back when I needed info. about the Wonder : I ended up buying a book("VGA Programming" I think). The authors of the book : even stated they had great difficulty getting info. on the Wonder. : : Phil Actually I have never had any problem getting info on the VGA Wonder. Out of the box, one of the disks includes a file on how to program the card, including the extended registers. ATI also has a complete programming manual available for the card, cost is about 40 bucks, with is a little excessive, but it you bend their ear the right way about wanting to develop new software, etc... you can get one for free. As well, I needed some information on the STB card a while back, uses the TSENG chipset, so I called STB, and a few days later had a HUGE binder on how to program the card, NOW THAT'S SUPPORT!, especially considering I didn't even own an STB card, I just wanted to write a driver. The reason both ATI and TSENG based boards are so popular is no doubt due in part to good tech support, and information availability. -- Andrew Webster | Captain@broue.rot.qc.ca | | Office: Dataradio Inc. | Tel: +1 514 737 0020 | Fax: +1 514 737 7883