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From: terry@spcvxb.spc.edu (Terry Kennedy, Operations Mgr.)
Subject: Re: Micropolis Trouble
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Organization: St. Peter's College, US
Date: Wed, 13 Dec 1995 19:50:03 GMT
Message-ID: <1995Dec13.145003.1@spcvxb.spc.edu>
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In article <4an54s$k9f@wolfe.wimsey.com>, mfraser@vanbc.wimsey.com (Mark Fraser) writes:
> This has effectively disqualified them from any consideration for
> future business, as the circumstances and policy have given us
> no option but to purchase new drives from somewhere else, and to
> undergo severe damage to service while we reconfigure the system.
>
> Has anyone else had this experience, and are there any suggestions as
> to how one might provoke Micropolis to support us better?
All I can suggest is that you try another vendor. However, high-performance
2GB (and up) drives are in short supply - Seagate has turnaround times that
are simular. If you are using 7200 RPM drives but don't need that level of
performance, you might try falling back to 5400 RPM drives (for Seagate, that
would be the Hawk family instead of the Barracuda family).
Having all of your drives fail is disconcerting - while I have had my share
of Seagate failures, they have been spread over time. I keep around a dozen
ST32550N's as spares so I can swap them in, either to replace a failed drive
or as a target of a full-disk copy (for the "updating the microcode on the
drives requires a format" operation). I generally save up dead Seagates for
a month or two until I have 2 or more to send back. [My field population is
about 120 drives].
Terry Kennedy Operations Manager, Academic Computing
terry@spcvxa.spc.edu St. Peter's College, Jersey City, NJ USA
+1 201 915 9381 (voice) +1 201 435-3662 (FAX)