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Path: euryale.cc.adfa.oz.au!newshost.anu.edu.au!harbinger.cc.monash.edu.au!news.bhp.com.au!mel.dit.csiro.au!munnari.OZ.AU!news.ecn.uoknor.edu!news.uoknor.edu!news.nodak.edu!netnews1.nwnet.net!news.u.washington.edu!uw-beaver!uhog.mit.edu!news.mathworks.com!news4.ner.bbnplanet.net!news.ner.bbnplanet.net!news3.near.net!sol.caps.maine.edu!web.ddp.state.me.us!gatekeeper.ddp.state.me.us!isdmill From: isdmill@gatekeeper.ddp.state.me.us (David Miller) Newsgroups: comp.unix.bsd.bsdi.misc Subject: Re: BSDI Tech Support Date: 1 Feb 1996 18:53:22 GMT Organization: Maine State Government Lines: 30 Message-ID: <4er272$c7m@web.ddp.state.me.us> References: <310F956F.4B25@iu28.arin.k12.pa.us> NNTP-Posting-Host: gatekeeper.ddp.state.me.us X-Newsreader: TIN [version 1.2 PL2] Curtis Kaminski (ims@iu28.arin.k12.pa.us) wrote: : John S. Dyson wrote: : > BSDI, for more stable NFS, but slightly lower performance otherwise. : > More complete, commercial style support is available directly : > from the vendor. Check with other BSDI customers for : > support quality info. It's costing money is the biggest : > disadvantage. : Another disadvantage is that the paid technical support you get from : BSDI is not great. I have often received, "that is an unsupported : feature", as a response from the tech support people. Also, perish the : thought of calling and getting to talk to a live person immediately. : They will call you back, but you are usually home from work for several : hours, even if you called a 8am. And a list of those unix vendors who have really knowledgable people answer the phone, people who can directly answer your question? Would you prefer they: a) staff up T/S to help with the 100+ packages in the contrib area and charge more for T/S b) stop including the contrib stuff, forcing everyone to go out, find, compile, and configure INN/pine/elm/gcc/mv/Xfree86/etc? Just curious:) -- David Miller Usual disclaimers apply