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Path: euryale.cc.adfa.oz.au!newshost.anu.edu.au!harbinger.cc.monash.edu.au!nntp.coast.net!zombie.ncsc.mil!news.mathworks.com!newsfeed.internetmci.com!primus.ac.net!news.bconnex.net!alpine.valleynet.com!sierra.valleynet.com!patj From: patj@sierra.valleynet.com (Pat Jensen - Network Administrator) Newsgroups: comp.unix.bsd.bsdi.misc Subject: Re: BSDI Tech Support Date: 4 Feb 1996 16:23:01 GMT Organization: ValleyNet Communications Lines: 63 Message-ID: <4f2mh5$7se@alpine.valleynet.com> References: <310F956F.4B25@iu28.arin.k12.pa.us> <4ep9ps$6vr@news.duke.edu> NNTP-Posting-Host: sierra.valleynet.com X-Newsreader: TIN [version 1.2 PL2] I agree with Andrew, my dealings with BSDI have been pretty good. And I -like- the email support, I don't have to sit on hold or wait for a callback. :) All BSDI needs is a pretty good port/packages archive which I'm trying to help out on, I've submitted the following ports to ftp.bsdi.com in case any of you want them: Figlet-2.0 Text font generation program ImageMagick-3.7.1 Graphics Suite ala PhotoShop for X11 Majordomo-1.92 Mailing list server I encourage you guys to share your ports and packages so we can get something going like Jordan/WC's FreeBSD sites or Linux's mass of ported software. :) - -- patj. Andrew Gallatin (gallatin@kahlo.isds.duke.edu) wrote: : In article <310F956F.4B25@iu28.arin.k12.pa.us>, : Curtis Kaminski <ims@iu28.arin.k12.pa.us> wrote: : > : >Another disadvantage is that the paid technical support you get from : >BSDI is not great. I have often received, "that is an unsupported : >feature", as a response from the tech support people. Also, perish the : >thought of calling and getting to talk to a live person immediately. : >They will call you back, but you are usually home from work for several : >hours, even if you called a 8am. : I disagree with you 100% : All my experiances with BSDI's tech support have been positive. I : have to admit that most of my dealings with them have been via email : (which is another huge advantage over the vendors of other OSes I : support, many vendors don't do email & you're stuck waiting around for : a callback). I've found that within a few hours of mailing them, I've : nearly always had a correct, complete & concise response waiting for : me in my inbox. : Plus you can get patches via ftp, w/o talking to a human being. : Another huge advantage over some vendors. : Drew : ############################################################################## : # Andrew Gallatin, Computer Project Manager # : # Institute of Statistics and Decision Sciences # : # Box 90251, Duke University, Durham, NC 27708-0251 # : ############################################################################## -- Pat Jensen _\\|//_ Network Administrator (-0-0-) ---------------------------------------------------------------ooO-(_)-Ooo---- ValleyNet Communications - Central California's Premier Internet Provider ------------------------------------------------------------------------------ Voice: (209) 486-VNET (8638) or (800) 426-VNET 2300 Tulare, Suite 100 Fax: (209) 495-4940 Fresno, CA 93721-2226 Data: (209) 495-4950 http://www.valleynet.com ==============================================================================