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From: doctor@nl2k.edmonton.AB.ca (The Doctor)
Newsgroups: comp.unix.bsd.bsdi.misc
Subject: Re: Has anyone else had trouble with tech support with BSDI?
Date: 17 May 1996 21:58:27 -0600
Organization: NetLine 2000
Lines: 31
Message-ID: <4njht3$eca@doctor.nl2k.edmonton.ab.ca>
References: <4nc3i0$1sa@news1.goodnet.com> <4nii3i$idh@olympus.nwnet.net>
NNTP-Posting-Host: doctor.nl2k.edmonton.ab.ca
In article <4nii3i$idh@olympus.nwnet.net>,
Anthony D'Atri <aad@nwnet.net> wrote:
>>Has anyone else had trouble with tech support with BSDI?
>>We have had one HELL of a time getting call backs.
>
>I've always dealt with them via email, partly because of the convenience,
>and partly because the phone support person (or people, though I doubt they
>have more than one) wouldn't talk to me because she didn't believe that we'd
>paid for support.
>
>That said, I've had mixed results via email -- largely dependent on who on
>their end sends it. I've had to fight with one certain person there to get
>the answers, which is especially frustrating when the release notes are in
>error. They say that the Buslogic BT956C is "supported", though this person
>at BSDI finally told me after I hounded him that wide transfers do *not* work
>with any SCSI controller, and that *no* differential controllers will work.
>This was when I was putting together a PO to order FWD controllers and disks.
>
>
>
Read the manual. I get great support from BSDI via email and
call them up on the odd time WHEN I desperately need information.
--
God, Queen and Country Member - Liberal International
NEVER Satan, President and Republic Board Member - Edmonton Heritage Nazarene
Hating Bachelor's Living
Republicanism is Satanism: Satan wants to usurp God from his throne just like
republicans are out to dismiss monarchies.
http://doctor.nl2k.edmonton.ab.ca/~doctor British Columbia, beware of Van Der Zalm Reform and Harcourt/Clark NDP. USA, call a referedum to dissolve the Union and vote YES!!!