*BSD News Article 69597


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From: Jan Hurst <jhurst@bekkers.com.au>
Newsgroups: comp.unix.bsd.bsdi.misc
Subject: Re: Has anyone else had trouble with tech support with BSDI?
Date: Tue, 28 May 1996 23:29:23 +0800
Organization: Bekkers Communications Australia
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R. Peets wrote:
> 
> hp@doitnow.com wrote:
> >
> > Has anyone else had trouble with tech support with BSDI?
> > We have had one HELL of a time getting call backs.
> > 602-668-6778.
> > Hutchinson
> 
> YES.. I have had trouble with them in the past.. Whwn I first got my
> BSDI I had trouble getting a REAL answer from a REAL person. They
> treated me like I was a lepor. I only got help when I faxed the shit out
> of them several times with the same problem over and over. I wound up
> getting help thru a 3rd party (right here in this newsgroup). I paid a
> little bit extra but at least I got my problems solved.
> 
> In my opinion: BSDI SERVICE SUCKS !

Every time I have emailed BSDI for help or simply just asking one stupid 
question or another I have been replied to within less than a day.  The 
only time I have ever had to get onto phone support (when we conviently 
fried the scsi drive with the root partition!) I got lucky and received 
excellent support from the *local* BSDI support in Australia. 
(Apparently we caught the guy who knows whats what who is usually very 
hard to get hold of)

Just my 2c worth anyways....

Jan
--
Jan Hurst			Bekkers Communications Australia
jhurst@bekkers.com.au