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Path: euryale.cc.adfa.oz.au!newshost.anu.edu.au!harbinger.cc.monash.edu.au!news.rmit.EDU.AU!news.unimelb.EDU.AU!munnari.OZ.AU!ihnp4.ucsd.edu!swrinde!cs.utexas.edu!not-for-mail From: dhs@cs.utexas.edu (Douglas H. Steves) Newsgroups: comp.unix.bsd.bsdi.misc Subject: Re: Has anyone else had trouble with tech support with BSDI? Date: 3 Jun 1996 20:55:33 -0500 Organization: CS Dept, University of Texas at Austin Lines: 25 Message-ID: <4p052l$s9g@nada.cs.utexas.edu> References: <4nc3i0$1sa@news1.goodnet.com> <31AA247D.4270@planetwide.com> <4of3od$8cr@abbott.sandiegoca.ncr.com> NNTP-Posting-Host: nada.cs.utexas.edu In article <4of3od$8cr@abbott.sandiegoca.ncr.com>, Carol Thomas <Carol.Thomas@SanDiegoCA.NCR.COM> wrote: >In article <31AA247D.4270@planetwide.com>, >R. Peets <unixfox@planetwide.com> wrote: >>hp@doitnow.com wrote: >>> Has anyone else had trouble with tech support with BSDI? >>YES.. I have had trouble with them in the past.. Whwn I first got my >AMEN!!! I've had both very good service and marginally bad service. I think it depends on who gets assigned your problem. I've certainly seen worse customer service from other vendors, and believe on the whole BSDi tries hard in this area. My most recent support experience was decidedly negative (they never did fix my problem) and since it was directly prior to renewing my contract, I decided not to renew, at least for a while. One thing that would help, I believe, is a way to escalate your problem if the initial contact is unable to help. Doug