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Path: euryale.cc.adfa.oz.au!newshost.carno.net.au!harbinger.cc.monash.edu.au!nntp.coast.net!trellis.wwnet.com!news From: Randy Hubbard <raceware@wwnet.com> Newsgroups: comp.bugs.2bsd Subject: ALERT ALERT !! Date: Thu, 19 Sep 1996 05:05:31 -0400 Organization: Race-Tech Engineering, Inc. Lines: 78 Message-ID: <32410CDB.17C@wwnet.com> NNTP-Posting-Host: dbnas175.wwnet.com Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-Mailer: Mozilla 2.01 (Win95; U) *** IMPORTANT INFORMATION ON PROBLEMS WITH PEACHTREE TECH SUPPORT *** Having used Peachtree's DOS and Windows software for the past 6 years we have some FIRST hand experience with it. We had so many problems with Peachtree Complete DOS that they offered us a FREE copy of V7.0 and we declined, because we could not AFFORD the lost data, system crashes, LACK OF TECH SUPPORT, upgrades to correct operational problems, etc. At one point they had something like TWENTY ONE UPGRADES for V5.0 or something, in an effort to fix bugs. Who in the World has TWENTY ONE bug fix upgrades?????????? We read excellent reviews on Peachtree for Windows V3.0, so we took a chance... Now for a current update... We recently upgraded to Win '95. Contrary to some peoples experience with Win '95, our's went well. As you may have guessed by now the ONLY software that we've experienced difficulties with since the upgrade to Win '95, is Peachtree for Windows V3.0. I can't BEGIN to tell you how LITTLE help Peachtree has provided... CAN YOU SAY NONE? Over the past (12) days, we've sent Peachtree Tech and Management (10) Faxes, (10) e-mails, and made NUMEROUS phone calls to their Tech/Sales depts. in an effort to resolve printing problems with Peachtree, which have prevented us from issuing Customer Invoices and Accounts Payable Checks. In essence, Peachtree's V3.0 software is not fully compatible with Win '95 as noted on Microsoft's Software Compatibility List. (See the MS Win '95 Website for details). According to Peachtree they were NOT aware of this fact!!!!!!!!!!! Despite paying $3.00/min. for Peachtree's Tech Support, they do not have a CLUE how to solve the compatibility issue with V3.0 and Win '95. We had to search the Win '95 Web site to get the facts, and then e-mail & Faxed the info to Peachtree. Regardless of promises, Peachtree has NOT returned our calls, has NOT provided any solutions that correct the printing problems, and in fact Peachtree appears to NOT be capable of ANY quality Tech support for their products, in our experience. Over the course of (12) days of agony, Peachtree has done virtually NOTHING to support their software, and from the experience of other Peachtree user's this is Peachtree's "standard" response. V3.5 of PAW *may* function properly, though there is a V4.0 being promoted by Peachtree via direct mail. IF you expect that you will need ANY Tech Support from Peachtree for installation, upgrades, or any operational issues, we would STRONGLY SUGGEST YOU DO NOT PURCHASE PEACHTREE SOFTWARE. Peachtree likes to re-direct your Tech inquires to a "local" Peachtree *approved* Tech Support provider. In our experience with two *approved* Peachtree Tech Support providers, they would read to us over the phone directly from the Peachtree user's manual.... As we explained to one Authorized *support* provider, "We DO know how do read" and if that solution worked, we wouldn't be having this conversation. Their response was: "...well I don't know what to tell you then..." They still managed to charge us a HEFTY fee for providing absolutely NO Tech Support!!! If you can't obtain accurate, quality Tech Support, a business can become crippled as ours has, which is TOTALLY UNACCEPTABLE. In our opinion, if you sell a product, you have a certain obligation to support it. It's not like we're asking for FREE support at $ 180/hr. !!!! Peachtree simply does NOT care about customers AFTER the sale. They'll promise you anything to get your money, but once they do, you are on your own. As a matter of fact it's difficult even getting thru on Peachtree's Tech lines without LOOOOONG waits. In our experience, they intentionally try to get you to call a "local" provider so they do NOT have to deal with the shortcomings of their products. Based on our very POOR EXPERIENCE with PEACHTREE'S LACK OF Tech Support, over the past SIX years, we think you would be MUCH HAPPIER with another brand of software. If you need a second opinion go to Peachtree's Newsgroup on America Online and view the THOUSANDS OF IRATE POSTINGS CONCERNING SOFTWARE BUGS AND THE LACK OF TECH SUPPORT, from user's, consultants and accountants!! YOU be the judge. Randy Hubbard President Race-Tech Engineering, Inc.