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From: brian@anorak.coverform.lan (Brian Somers)
Newsgroups: comp.unix.bsd.freebsd.misc
Subject: Re: Adatptec 1515
Date: 11 Oct 1996 14:00:00 GMT
Organization: Coverform Ltd.
Lines: 33
Message-ID: <53ljt0$f3@anorak.coverform.lan>
References: <32417771.41C67EA6@grolier.fr> <3242009C.26A6@sprynet.com>
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<53em7h$lrs@uriah.heep.sax.de>
Reply-To: brian@awfulhak.demon.co.uk
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In article <53em7h$lrs@uriah.heep.sax.de>,
j@uriah.heep.sax.de (J Wunsch) writes:
> Thinking of non-M$ operating systems is simply much beyond their
> knowledge and recognition. I doubt the people who are sitting on
> the support desks these days do even know about the appearance of
> an AHA1540A at all. :^) They would certainly be surprised that such
> a big card did ever fit into a computer.
Yep - and (apparently to my disgust), rightly so ! I sat next to someone
on the phone to MS support of most of yesterday. The person next to me
didn't even know how to right-click on something. It took 3 hours to
set the properties on a W95 icon to run a dos box in "real dos mode". I
wouldn't mind, but I'd told him how to do it the day before (and said that
I'd do it for him if he had a problem). The frightening thing is that
this guy (that can't right-click) is responsible for tech-support to
the clients of the company I currently work for !
Front line support is full of "have you switched the computer on" people.
It's a shame there's no code-word for getting to be people that know
what they're doing.
One final rant..... when I recently bought a Dell computer, I rang up
support to complain that their PCI devices were grabbing an ISA irq and
to ask how to limit the pool of IRQs that the PCI controller allocates.
*Second line* support (45mins later) asked me what I had in the machine,
and after my reply asked if I'd consider putting half of it in another box !
This was a PPro200 machine ! Still, at least he understood my problem -
even if he did lie about the answer.
--
Brian <brian@awfulhak.demon.co.uk>
<http://www.awfulhak.demon.co.uk/>
Don't _EVER_ lose your sense of humour....